Returns Policy

Refund or Exchange

"No Quibble Policy"

Are you unsatisfied with your current product?

You may return goods up to 30 days after purchase, if for any reason you have changed your minds or if a product does not suit your requirement.

We offer a 30 days money back policy, if you are outside this time frame. We will be happy to exchange for another item or give you store credit.



For hygiene reason unfortunatly, we can not accept returns for some items. These include, but are not limited to...

  • Swimwear
  • Hats
  • Hosiery
  • Underwear
  • Pierced earrings
  • Pillows and Duvets cannot be returned.

Your statutory rights are not affected.

Returning Faulty Goods

If an item is faulty and you have bought it instore or online we will replace the item or exchange for a similar item.

Julian Charles Returns

Unfortunatly if you have bought you Julian Charles bedding or curtains direct from Julian Charle's own website we are unable to give you a refund or an exchange and you will have to go through Julian Charle online or one of their 30 Julian Charles or Rectella branded stores nationwide to arrange you refund. For more details, please go to their website.

Julian Charles online