You may return goods up to 30 days after purchase, if for any reason you have changed your minds or if a product does not suit your requirement.

We offer a 30 days money back policy, if you are outside this time frame. We will be happy to exchange for another item or give you store credit.

Goods to be returned or exchanged should be in a saleable condition and be attached by a receipt or a proof of purchase.

Refunds will be made to the same card or account that was used to make the purchase.

If a purchase was made using loyalty points the points will be redeemed to the same account.

Yes, subject to exceptions. We are happy to exchange or refund if for any reason you have changed your minds.

We accept returns up to 30 days, subject to the goods being in saleable condition, along with original receipts or a bank statement. If for any reason it is over 30 days, your refund will be credited to the original payment card. This applies to our “No Quibble Policies”. We reserve the right to refuse refund or exchange, if the product is not in a saleable condition.

We reserve the rights to refuse an exchange or a refund if the products are not in a good or saleable condition. This does not affect your statutory rights.

For hygiene reason unfortunately, we cannot accept returns for some items. These include, but are not solely limited to:

  • Swimwear, if the hygiene strips or the tags and are still intact and packing remained undamaged
  • Hats
  • Hosiery
  • Underwear
  • Pierced earrings and any other pierced body jewellery
  • Pillows and Duvets cannot be returned
  • Cosmetics/fragrances

The above does not apply if products are faulty, or if all tags are still intact, packing remains sealed and where applicable hygiene strips or the tags and are still intact.

If you change your mind and you decide to return an item you can return within 30 days. Goods returned, should be in a saleable condition and accompanied by a receipt or proof of purchase, otherwise a bank statement in case your receipts can’t be located.

You may return goods as follows:

For in store purchases – to any of our branches in Dorchester or Sidmouth.

For internet purchases – either in person as above or by return mail to either of our branches.

You have the rights to either exchange or refund items. Please follow our normal returns procedure and we will sort everything out for you.

Yes, you may return any sale items with your proof of purchase.

If your chosen items are available to collect from a location near you, go to “My Trolley” and click “Continue with Click and Collect” option.

You’ll then need to pay for your items and they will then be available for you to collect in-store.

Process your order as usual, after placing order it will guide you through the terms and conditions.

You will need to read and tick to agree upon our policies.

We will price match any item you find cheaper in any other high street store locally and online.
You will need to:

Either – Come into Store with the details of the alternative retailer with the same items at a cheaper price.

Or – Email us at Customerservice@gouldsstores.co.uk with the details.

Or – Telephone the store (during trading hours)

If you have already purchased your good and you find your goods are available for a cheaper price within 30 days of making your purchase we will make a refund to you of the difference in price.

If you are unsatisfied and would like to return an item or exchange it. No fuss, we may accept return goods up to 30 days, after our purchase if for any reason you have changed your mind. We may also accept returns up to 30 days later, subject to goods being in a saleable condition. Returns without a receipt will be given on the gift card.

As our valued customers we make sure that you would always leave satisfied. That is our main policy.

Choose the Click & Collect delivery option.

  1. When you pay at checkout. Click on collection point location, where you’d like to collect your parcel from.
  2. Wait for your collection notification.
  3. As soon as your parcel is ready for collection. We will send you a notification by email or text message.
  4. Pick up your parcel at the branch

Click and Collect Items, under normal circumstances will be available for collection with 1 hour of purchase, during trading hours.

If you have requested an item that is only available from another branch, the item(s) may not be available for collection for 48 hours.

Please notify us if you are unable to pick it up your items within 5 days of the goods being available. You can do this by:

Either – Telephoning the branch

Or – Emailing : CustomerServices@gouldsstores.co.uk

We can then arrange to:

Either – Deliver your items for the appropriate charge.

Or – Hold your items for longer

Or – Arrange a refund.

Depending on the products and any additional express warrantees for the manufacturer, the minimum time unless otherwise stated is 12 months.

If you are uncertain or would like to enquire about an item and the warranty you can:

Either – Call into your nearest branch.

Or – Telephone a store and speak to customer services.

Or – Email CustomerServices@gouldsstores.co.uk

Once payment has been processed orders cannot be stopped.
To cancel customers will be required to:

Either – return parcel within 30 days via one of “our return options”.

Or – telephone Customer Services.

Or – email CustomerServices@gouldsstores.co.uk

If you contact us by email, we will endeavour to cancel your order, but if we are unsuccessful at this you will have the rights to return your item(s) in the normal way.