UK General Terms and Conditions

Please read all our terms and conditions before ordering any products from us.

These terms apply to products ordered via the Websites, Phones or Apps within the Goulds’ branch stores. The stores which includes,,

By using our website Goulds (Dorchester) Ltd trading, you accept this disclaimer in full; accordingly, if you disagree with this disclaimer or any part of this disclaimer, you must not use our websites.

The Seller

This website is owned and operated by Goulds (Dorchester) Ltd.

Our principal places of business are at Goulds Department Stores 22-23 South Street, Dorchester, Dorset, DT1 1DA; Goulds Garden Centre Littlemoor Road, Preston, Weymouth, Dorset DT3 6AD; Fields of Sidmouth Market Place, Sidmouth, Devon EX10 8AR

We are registered in England and Wales under registration number 00405869 and our registered office is at 22-23 South Street, Dorchester, Dorset, DT1 1DA.

The Consumer

You will be requested to read and accept these terms and conditions every time you place an order on the website. We therefore advise you to read these terms and conditions every time you visit the website to ensure you are aware of the latest terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must abide the Terms and Conditions to ensure that they contain all that you agreed upon.

This agreement applies between you, the user of this website, and us. Your agreement to comply will be bound by these terms and conditions is deemed to occur upon your first use of the website. You should print or download these term and conditions for future reference.

Returns, Cancellations or Exchanges

If, for any reasons you have changed your mind, you have the right so do so (with exceptions to other products such in the interests of hygiene the following products are will not be exchanged or refunded: Hosieries, Briefs, Swimwear, Earrings, Hats, Fascinators) Your statutory rights are not affected.

Most goods are available to be refunded within 30 days from the date of purchases. You can return products to us, most goods may be returned to local branches, by post, in-store, or by telephone.

We reserve the rights to decline your order in reasons including, but are not limited to:

  • Lacking stocks to deliver your goods, you have ordered (temporarily or otherwise)
  • If do not deliver to your Area
  • We are unable to cancel orders once you have passed through our payment system

For further information on how to return an order, please:

Either – Email us at [email protected]

Or – Telephone Customer Services



The Group that owns this web site and stores, operate a customer Reward Scheme.

When you join the Goulds Rewards Scheme via our app or physical loyalty card, we collect and process data about your purchases for direct marketing activities.
Members of the Scheme will be able to collect and redeem reward points in any of the stores owned by the Goulds Group, when they present their card or app barcode at point of purchase.

Points can be redeemed against purchases in the form of payment towards goods up to the value of points earned up to that time.

  1. The Goulds Reward Scheme is available on Goulds app (iOS and android) and on a Reward card available at the till point.
  2. All Goulds Reward Scheme users must be 13 years old or older before signing up to the scheme.
  3. All Goulds Reward Scheme users must have a valid email address to join the scheme and agree to these T&C’s.
  4. For every £1 spent you will receive 2 points.
  5. Points are valid for 24 months from date of issue.
  6. Each point has a reward value equivalent to 1p to redeem in-store.
  7. Rewards points can be redeemed and earned in stores owned by Goulds (Dorchester) Ltd.
  8. Goulds (Dorchester) Ltd reserves the right to change the terms of this promotional offer or to modify or end this promotional offer at any time.
  9. You may unsubscribe at any time.  For further information or questions about our Reward Scheme, please email [email protected]


Certain products are subject to age restrictions as indicated on the product page. By placing your order for any of these products, you confirm that you have reached the required age.

You must be over 18 to purchase any knives, and other pointed products such as scissors and even knitting needles or alcohol.

In the OFFENSIVE WEAPONS ACT 1996. Under this Act it is an offence to sell knives, knife blades, to buy any alcoholic giftware to persons under the age of 18. Accordingly, customers should not order these items for persons under 18. You must be over 16 years old to buy any liqueur chocolates.

All measurements are approximate.

The reproduction of colours is as accurate as the photographic and production process will reasonably allow.

No postponement or failure to us in training or applying any of our rights or remedies under these relations shall work as a waiver of those rights.

All risk in the products we supply to you, the risk of any loss or damage, shall pass to you on delivery of the products to the address you specify in your order. Ownership of the products shall not pass to you until we have received payment in full in respect of such products.

We shall not be accountable for any inadvertent losses you may suffer, including any loss of profit, income or expected savings because of our failure to comply with these terms or our disregard. Save that our obligation in respect of any decease or personal injury caused by our negligence shall not in any way be limited.

These terms constitute the whole terms on which we will offer goods to you and cancel and supersedes all prior arrangements and depictions, whether verbal or written.

No third party shall be entitled to enforce any terms whether by the Contracts (Rights of Third Parties) Act 1999 or otherwise.

All matters regarding and incidental to any proposal or arrangement for the procurement and sale of goods from our website shall be in English and interpreted and ruled according to English law and the English courts shall have exclusive authority in all such matters.

We may alter these terms from time to time at our discretion without notice to you. Any amends will be delivered on this site and will replace any terms and conditions previously issued by us.

We keep these terms and conditions pages updated and amended every so often. Please remember to always return here before you start shopping. Thank you for reading and for shopping with Goulds.

If you have any queries regarding these terms and conditions, please contact us:

Either – Email us at [email protected]

Or – Telephone Customer Services

Or – Write to us at Goulds (Dorchester) Ltd, 22-23 South Street, Dorchester, Dorset DT1 1DA

Copyright notice Copyright (c) 2018 Goulds (Dorchester) Ltd.